Website Name: SDM Video
Website Email: [email protected]
Website Address: www.sdmvideo.com

At SDM Video, we strive to ensure customer satisfaction with every purchase. However, as we offer digital content and services, our return policy is structured to meet the unique nature of digital products.

1. General Return Policy

• Digital Content: Since all videos available on SDM Video are digital, non-tangible products, once a purchase is made, it is non-refundable. We encourage users to review the video previews and descriptions carefully before purchasing any video.
• Subscription Packages (Pro Package): Subscriptions to our Pro Package are billed on a recurring basis. Due to the nature of our services, all payments for Pro Package subscriptions are non-refundable after they have been processed. If you have any issues with your subscription, you can contact our support team at [email protected] for assistance.
• Exceptions: In exceptional cases, such as technical errors that prevent access to purchased content, a refund or exchange may be considered on a case-by-case basis. Please reach out to our support team to discuss your issue.

2. Refund Eligibility

Refunds for digital products and services are typically not provided. However, if you encounter significant technical issues, such as the inability to access purchased content due to technical failure on our platform, please contact our support team for a resolution. Refund requests will be evaluated on a case-by-case basis.

3. Support and Assistance

If you experience any issues with accessing videos or using any of the services provided on SDM Video, please do not hesitate to reach out to our customer support team at [email protected]. We are committed to providing timely assistance and resolving your issues to ensure a positive experience with our platform.

4. Chargebacks and Disputes

• In the event of a chargeback request or payment dispute, we may suspend or terminate your account until the matter is resolved. We encourage users to contact us directly before initiating chargebacks or disputes, as we are dedicated to resolving any issues you may encounter.

5. Changes to the Return Policy

SDM Video reserves the right to update or modify this Return Policy at any time. Any changes to the policy will be posted on our website, and you will be notified via email if necessary. By continuing to use our platform, you agree to the updated terms of this Return Policy.

For any further questions or concerns about returns and refunds, please contact us at [email protected].